Managing case correspondence is an essential part of day-to-day work, but filing emails and attachments into the correct case can be time-consuming and repetitive.
MailMan has been designed to make this process easier, helping you automate the movement of case-related emails from Microsoft Outlook into Proclaim.
Instead of relying on users to manually identify, save and file correspondence, MailMan can automatically recognise emails relating to a case and prepare them to be added to the relevant Proclaim file.
Less time spent filing emails
For teams dealing with a high volume of case correspondence, manually processing emails can take valuable time away from other tasks.
MailMan helps reduce this administrative workload by automatically identifying case-related emails and their attachments, helping to ensure correspondence is processed quickly and consistently.
The application can identify case references within emails, including information contained in the subject, body or attachments, allowing relevant correspondence to be prepared for the appropriate case.
Built around the way you work
MailMan is designed to fit seamlessly into your existing workflows, rather than requiring you to change the way your team manages correspondence.
It supports Proclaim’s proprietary import methods to fit seamlessly into your existing workflows, helping emails and attachments move into the relevant case without adding unnecessary steps to your existing processes.
Customisable to your requirements
Every organisation has its own processes for managing case correspondence. MailMan provides the flexibility to configure user-defined rules, allowing the application to be tailored to your specific requirements.
Users can define the rules and criteria MailMan uses to identify case-related emails, helping ensure that the system works in a way that reflects your existing processes and requirements.
This flexibility means MailMan can be configured to support different workflows and approaches, rather than relying on a one-size-fits-all process.
Keep case files up to date
MailMan can run automatically at intervals chosen by the user, meaning new correspondence can be processed regularly throughout the day.
This helps reduce the risk of emails sitting in inboxes waiting to be manually filed and can help ensure that important case correspondence is available in Proclaim sooner.
Behind the scenes, MailMan uses Microsoft Graph API to access the user’s mailbox and intelligently identify emails that relate to specific cases. Once identified, the relevant emails and attachments can be prepared for import into Proclaim automatically.
A more efficient way to manage correspondence
By taking care of a repetitive administrative process, MailMan gives teams a simpler and more efficient way to manage case emails.
The aim is straightforward: less manual filing, less time spent managing correspondence and a more streamlined way of keeping case files up to date.
With the ability to fit into existing workflows and be configured around your requirements, MailMan provides a flexible approach to automating case correspondence.